Refund policy

Availability of products - Refund - Right of Withdrawal

Except in cases of force majeure or during periods of closure of the online shop which will be clearly announced on the home page, the delivery times will be, within the limits of available stocks, those indicated below. The shipping times run from the date of registration of the order indicated on the order confirmation e-mail. For deliveries in Metropolitan France and Europe, the delivery time is 2 to 4 working days from the dispatch of the parcel in Metropolitan France and Europe.

Orders placed online via the Site are collected every working day from Monday to Friday, except public holidays. By Makara does its utmost to process and ship the same day any order placed before 10am. However, the processing and preparation time of an order can be extended to between 2 and 3 working days. In the event that the order processing time is exceptionally extended, the Customer will be notified at the time of placing the order. An e-mail is automatically sent to the Customer when the products are dispatched, provided that the e-mail address indicated in the registration form does not contain any errors.

In the event of unavailability of the product ordered, the Customer will be informed as soon as possible and will have the possibility to cancel his order. The Customer will then have the choice of requesting either a refund of the sums paid or an exchange of the product.

In accordance with the provisions of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, except for the return costs, which remain the responsibility of the buyer.

The right of retraction can be exercised online, by sending an e-mail on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer. Any other mode of declaration of withdrawal is accepted. It must be unambiguous and clearly express the wish to retract. If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased shall be refunded and the delivery costs shall be reimbursed. The return costs are borne by the Customer.

By Makara undertakes to reimburse the Customer the totality of the sums paid within a maximum of 14 days from receipt of the returned products which will be checked and the Customer's decision to withdraw. The Products must be returned intact in their original packaging, in perfect condition for resale. They must not have been used or worn. Any product that is damaged, incomplete, soiled without a label or whose original packaging has deteriorated cannot be reimbursed. Products on sale can be exchanged but not refunded.

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